Privacy Policy

1 Introduction

Areon Play ("we," "us," or "our") is committed to protecting the privacy and security of every person who uses our platform. This Privacy Policy explains how we collect, use, store, and protect personal data when you register for an account, visit areonplay.app, or interact with any of our services — including our poker room, slots, live casino, sports betting, esports betting, and virtual sports sections.

This policy applies to all registered players, visitors to our website, and anyone who contacts our support team. It is designed to comply with the Data Privacy Act of 2012 of the Philippines (Republic Act No. 10173) and the regulations issued by the National Privacy Commission.

By using Areon Play, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. This policy should be read alongside our Terms and Conditions.

2 Personal Data We Collect

The specific data we collect depends on how you interact with Areon Play. Below is a comprehensive overview of the categories of personal data we may hold about you:

Identity and Verification Data: Your full legal name, date of birth, nationality, and government-issued identification documents (such as a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys national ID). This information is collected to verify your identity and comply with our Know Your Customer (KYC) obligations under anti-money laundering regulations.

Contact Information: Your email address, mobile phone number, and residential address in the Philippines. We use this to communicate with you about your account, send transaction notifications, and provide customer support.

Financial Data: Details of the payment methods you use to deposit and withdraw funds, including your GCash or Maya mobile wallet reference, bank account information, or card details. We do not store full card numbers — these are handled by our certified payment processors.

Technical and Device Data: Your IP address, browser type and version, device type and operating system, time zone, session timestamps, and pages visited on the platform. This helps us maintain security and improve your experience.

Transaction and Gameplay Data: A complete record of your deposits, withdrawals, bonuses claimed, bets placed, games played, and wager outcomes. This data is required for regulatory reporting, dispute resolution, and responsible gaming monitoring.

3 How We Collect Your Data

We collect personal data through several channels:

• Direct registration: When you create an account on Areon Play, you provide your name, contact details, and date of birth directly through the registration form.
• Identity verification: When you submit documents to complete KYC verification — required before your first withdrawal — we collect and store copies of your identification documents securely.
• Transactions: Each time you deposit or withdraw funds, our payment processing systems record the relevant financial data associated with the transaction.
• Gameplay: Our platform automatically logs your betting and gaming activity as you play.
• Cookies and tracking technologies: We use cookies and similar technologies on the Areon Play website to collect technical data about your browsing behaviour. See Section 6 for full details.
• Customer support interactions: When you contact our support team via live chat, email, or other channels, we retain records of those communications.

4 How We Use Your Personal Data

Areon Play uses personal data only for legitimate, defined purposes. We process your data on the following legal bases: contract performance (running your account and processing bets), legal obligation (regulatory compliance), legitimate interest (fraud prevention, platform security), and, where applicable, your explicit consent.

Specifically, we use your data to:

• Create, verify, and manage your player account.
• Process your deposits, withdrawals, and any bonuses owed to you.
• Verify your age and identity as required by gaming regulations.
• Detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• Monitor gaming activity for responsible gaming purposes and apply limits where appropriate.
• Provide customer support and resolve disputes or complaints.
• Send you transactional notifications — such as deposit confirmations and withdrawal status updates.
• Send you promotional communications, if you have opted in to receive them. You may opt out at any time.
• Improve the platform based on usage patterns and player feedback.
• Comply with our legal and regulatory obligations, including mandatory reporting to gaming authorities.

5 Sharing Your Personal Data

Areon Play does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

Service providers and processors: We work with trusted third-party companies that help us operate the platform — such as payment processors (GCash, Maya, and bank partners), identity verification providers, cloud hosting services, and customer support platforms. These companies are contractually bound to handle your data only as instructed by us and to maintain appropriate security standards.

Gaming regulators and law enforcement: We are required by law to share certain data with gaming regulatory authorities and to cooperate with law enforcement agencies when required by valid legal process. We will disclose the minimum data necessary to comply with such obligations.

Anti-money laundering and fraud prevention: We may share data with fraud prevention agencies and financial intelligence units where we are legally obligated to do so or where it is necessary to protect Areon Play and its players from financial crime.

Business transfers: In the unlikely event that Areon Play is acquired, merged, or its assets are transferred to another entity, your personal data may form part of the transferred assets. Any successor entity would be bound by this Privacy Policy or an equivalent standard of protection.

We do not share your personal data with advertisers or marketing companies for their own purposes.

6 Cookies and Tracking Technologies

Areon Play uses cookies — small text files stored on your device — and similar technologies to make the platform work correctly and to improve your experience. Here is how we use them:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity. You cannot disable these without affecting platform functionality.
• Performance cookies: Help us understand how players use the platform — which pages are most visited, where errors occur, and how long sessions last. This data is aggregated and does not identify you personally.
• Functional cookies: Remember your preferences, such as your preferred language settings or your chosen deposit limit, so you do not have to re-enter them every session.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the platform.

7 Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law. In practice, this means:

• Account and identity data is retained for the duration of your account and for a minimum of five years after account closure, as required under Philippine anti-money laundering regulations.
• Transaction records — including deposits, withdrawals, and betting history — are retained for at least five years from the date of each transaction.
• Customer support communications are retained for three years from the date of the interaction.
• Technical and device data is typically retained for 12 months and then aggregated or deleted.

When we no longer have a legitimate purpose or legal obligation to retain your data, we delete or anonymise it securely.

8 How We Protect Your Data

Data security is not an afterthought at Areon Play — it is built into how we operate. The measures we have in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls, ensuring only authorised personnel can access personal data — and only the data necessary for their role.
• Real-time monitoring for suspicious access attempts and account activity anomalies.
• Regular independent security audits and penetration testing of our platform.
• Optional two-factor authentication for all player accounts — we strongly encourage you to enable this.

Despite our best efforts, no system is 100% impenetrable. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the National Privacy Commission as required by law.

9 Your Data Privacy Rights

Under the Data Privacy Act of 2012, Filipino players have specific rights regarding their personal data. Areon Play fully respects and supports the exercise of these rights:

• Right to be informed: You have the right to know what personal data we collect, how we use it, and who we share it with — which is exactly what this Privacy Policy is for.
• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data where we no longer have a legitimate reason to retain it. Note that we may be required by law to retain certain data even after a deletion request.
• Right to object: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to lodge a complaint: If you believe we have mishandled your personal data, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact our Data Privacy Officer at support@areonplay.app. We will respond to your request within 15 business days.

10 Protection of Minors

Areon Play does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults. Registration requires age verification, and we conduct additional checks where there is any doubt about a player's age.

If we discover that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at support@areonplay.app.

11 International Data Transfers

Some of our service providers — such as cloud hosting providers and payment processors — may be located outside the Philippines. When we transfer your personal data to processors in other countries, we ensure that appropriate safeguards are in place, such as contractual data protection clauses, to ensure your data receives a level of protection equivalent to that provided under Philippine law.

We will never transfer your data to a country or organisation that cannot provide adequate protection for your personal information.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. The date of the most recent update is shown at the top of this page.

When we make significant changes, we will notify you by email and post a prominent notice on the Areon Play platform at least 14 days before the changes take effect. Your continued use of the platform after changes take effect constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your privacy.

13 Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Areon Play handles your personal data, please reach out to our Data Privacy Officer:

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. We will cooperate fully with any investigation by the Commission.